#4TH ARQ RETURNS HOW TO#
If you need more information on how to refund an item, see our returns page here ĭue to increased demand delivery is currently taking up to 10 working days. Once your order is received by our courier, we cannot make any changes, including delivery address. Deliveries are returned at your own cost. Once your return has been received by us, it can take up 5-7 working days for the payment to be returned to your bank account. However, if you are not fully satisfied with the item(s) you have received, you may return the item(s) to us within 28 days of receipt , provided they are in original condition with tags intact. We've also put together some FAQs below, which may h elp answer your question.Īll upcoming restocks will be notified on our Instagram page. Follow us on and keep an eye on our stories for details. Please allow up to 2 working days for a response. Our customer service hours are 9am-5pm, Monday to Friday. The frustrating part is that the fulfilment system just wasn’t able for these numbers and for that I can only apologise to those who didn’t get what they had wanted.If you need to get in touch with our customer service team you can email us on and we will get back to you as soon as possible. “We could not have anticipated these numbers and are blown away by the support. “In terms of stock, we ordered 4 times the amount we had when we first launched, and just for reference, in the first 3 minutes of going live we had over 700 orders come in.
I am so sorry to let anyone down that was excited to purchase from us. “We have been working through the night to get this rectified and get back to anyone who has had their order cancelled. “I am beyond devastated that this happened on such a big day for us, and so upset that some orders have to be cancelled.” “This was only picked up later in the day by them and so we shut our site down to stop any more orders going through and work through the orders that had come in.”
#4TH ARQ RETURNS UPDATE#
“Unfortunately the fulfilment company’s system did not update stock levels quick enough so items appeared to be in stock when they had in fact sold out. When we went live yesterday at 9am we had a record number of traffic flow in. “We hired a fulfilment company to help things run more smoothly and efficiently as our order numbers increased.
At the time she blamed a fulfilment company she employed saying: In January she was forced to cancel multiple orders. Rosie hit a speed bump with the brand just a month after the launch. another vision board goal achieved”Īnd the centre are thrilled to add her to their brands posting on their Instagram: “We are delighted to be welcoming to Dundrum Town Centre very soon! The Irish premium streetwear brand by will stock their unisex collection and will be located on Level 1 opposite BT2 Dundrum. I can’t tell you the hard work that has gone into the last 6 months since launching but all I can say is every single sleepless night has been worth it. I could burst with pride to say is coming to very soon. Posting a picture of herself posing outside her new premises which are emblazoned with 4th Arq branding she wrote: Rosie Connolly outside her new store in Dundrum Town Centre. It has proved a huge success and now less than six months after launching Rosie is taking the range into the real world with the launch of the store which will occupy a prime spot in the centre directly opposite BT2. The collection features items such as hoodies, sweatshirts, joggers, half-zip fleeces and gilets, which are ideal for working from home or just lounging about. I am so proud of 4thARQ and seeing my vision come to life.”
“Having studied fashion buying and with fashion being such a huge passion of mine, it was the natural next step. Speaking at the time the 31-year-old mum of two said: “Launching my own fashion brand has been a goal on my vision board for years now… I always knew I would do it, it was just a matter of timing. Rosie launched the unisex fashion line last December. The shop will stock her street wear brand 4th Arq. She took to Instagram to tell her 361,000 followers about her new venture – a store in the Dundrum Town Centre in Dublin. With retail outlets now reopened after lockdown, influencer Rosie Connolly has decided this is the perfect time to expand her brand.
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